We are seeking an exceptionally organised and efficient individual to join us. The primary focus of this role is to be the first point of contact for clients and suppliers, enquiring and booking with us. As well as being a point of contact with social media enquiries.
You should have a confident and bubbly manner that comes across clearly in all forms of communication. You should also be confident working with email, databases, and by telephone. Being an efficient individual who can take responsibility for liaising with clients, using excellent administrative and organisational skills.
The nature of this job requires you to have meticulous attention to detail. You need to be able to make clear and quick connections across our databases, and link information concisely, as well as using your own initiative.
Day to day you will be responding to customer enquiries, bookings, and liaising with venues and scheduling social media postings. Most external communication is via email and phone, so you’ll need to be confident providing excellent customer service remotely, and over the phone.
You will play a key role within our small office team, based in our studio offices in Speedwell, BS5, Bristol.
This is predominantly an admin based job with remote customer service skills, but may require a small amount of support across the company and may practical assistance on occasion, so would suit someone happy to get stuck into whatever needs doing!
The Crafty Hen offers fun craft workshop & events across the UK. We offer an alternative to the usual hen parties, and corporate events with creative activities. http://www.thecraftyhen.co.uk/
Main duties will include:
- Answering & responding to booking enquiries via phone, website & email
- Maintaining & updating electronic filing systems & databases
- Managing client bookings and ensuring all details are up to date and correct with fine details.
- Following up with clients post event.
- Liaising with suitable venues to host events and bookings.
- Making & posting social content across various platforms, tailored to suit the platforms.
- Client Mail outs
The ideal candidate will be friendly, fun and willing to get stuck in to all aspects of the job. Our studio office is a relaxed, but productive environment. Someone who is a fan of a good cuppa (and brings suitable dunking biscuits) would also fit in well!
| Person specification | |
| Customer service experience via phone and email | highly desirable |
| An ability to prioritise workload, be proactive, and manage several tasks simultaneously | essential |
| Exceptional organisation skills | essential |
| Meticulous concern for detail | essential |
| Excellent written and verbal communication skills | essential |
| Confident, assured and personable telephone manner | essential |
| Making & posting social media content as part of campaigns | desirable |
| Computer (mac) literacy, and familiarity with Microsoft Office,, google suite sheets, dropbox | essential |
| An interest in crafts/ craft work | desirable |
| An ability to work independently, and as part of a small friendly team | essential |
Hours of work:
The basis of this role will be 15-21 hours (over 3 days a week). Hours can be negotiated to suit the ideal candidate. But the role must be over 3 days to fit the needs of the business. The role would need to cover Monday, Thursday and Friday.
Pay is £13.45 per hour, permanent contract. Real living wage
Once trained we anticipate the candidate taking a turn on our weekend on call rota, which is approx one weekend in 5. And involves being a point of contact for events over the weekend.
The job requires you to you office based for the majority of the time. Home working may be possible on occasion once fully trained, but we are predominantly an office based team.
Potential consideration:
We may consider splitting the role of Admin & Social Media in which case the admin aspect would still need to cover the above 3 days at 12-17 hours and a separate social media role which would be more flexible circa 3-6 hours a week. Please specify in your application if you only want to apply for one part of this role and which one.
To apply:
Completed applications should be emailed to julie@thecraftyhen.co.uk , With the title ‘Booking & Social Media Assistant Application’ by 5pm Wednesday 5th August, and comprise of:
- Relevant CV (max 2 pages)
- Covering letter addressing the person specification/ requirements of the job.
- Details of your availability – and demonstrate that it matches with the specifications.
Interviews will be held shortly after, and we hope successful applicants will start around early September.