Bricks: General Manager

Bricks is a Bristol based charity that works with local, creative and social enterprise communities to both programme collaborative activities and secure the long term spaces our communities need to thrive in the city. 

As General Manager you will be responsible for all aspects of Buildings, Operations, and Compliance for Bricks at St Annes House.

This role’s primary focus is the operational set up and running of St Annes House as a mixed use community hub including workspace, artist studios, community spaces.

You will work closely with the Director to put in place processes and procedures to ensure the set up and delivery of St Annes House is safe, cost effective; and ensures Bricks organisational values and local community priorities are adhered to.

To find out more and apply: https://www.bricksbristol.org/2021/04/job-general-manager/

Position:  General Manager

Responsible to: Director

Salary: £26-28,000 pro rata

Hours: 32 hours per week (4 days). 

Contract: Salaried, PAYE. Fixed term contract – 12 months, with potential to extend

Location: St Annes House, St Annes, Bristol, BS4 4AS

Applications Open: Tuesday, 20th April 2021

Deadline for Applications: Tuesday, 11th May 2021, 10 am

Candidates notified of shortlisting and sent interview questions: Thursday, 13th May 2021

Interviews: Thursday 20th May 2021 

Start date: ASAP.

BRICKS

Bricks is a Bristol based charity that works with local, creative and social enterprise communities to both programme collaborative activities and secure the long term spaces our communities need to thrive in the city. 

Our core areas of work are: 

  • Public Art Producing
  • Creative Infrastructure
  • Community Led Creative Projects
  • Artist Development

2021/ 22 is a busy and exciting time for Bricks with key projects including: 

  • The launch of a 12 month pilot for a creative community hub at St Annes House, including artist studios & workspace, community spaces,  community activities and potential youth space. 
  • Creative community led projects including a heritage engagement commission project and community led development work.  
  • Bricks Public Art Consultancy active and growing programmes including in St Pauls, Lockleaze, Easton and Stoke Gifford with more to come on board later in the year. 
  • Podcasts, Micro commissions, Artist Talks, Exhibitions, Projects and Events. 

ROLE

As General Manager you will be responsible for all aspects of Buildings, Operations, and Compliance for Bricks at St Annes House.

This role’s primary focus is the operational set up and running of St Annes House as a mixed use community hub including workspace, artist studios, community spaces.

You will work closely with the Director to put in place processes and procedures to ensure the set up and delivery of St Annes House is safe, cost effective; and ensures Bricks organisational values and local community priorities are adhered to. 

KEY OBJECTIVES:

  • To set up St Annes House as a mixed-use creative community hub that serves the needs of the local communities of St Annes and the creative communities of Bristol and West of England. 
  • To ensure the safe, effective and efficient running of St Annes House, within the law and within Bricks own organisational standards
  • To manage the operations, operational development and delivery of Bricks artists’ studios, workspace and community spaces at St Annes House.
  • To oversee Front of House services for members of our community and members of the public.

RESPONSIBILITIES

  • Operations Lead
    • Lead on building set up and facilities management including; utilities, lift servicing, boiler servicing, IT, phones and comms infrastructure, security system, waste management.
    • Lead on compliance and safety, Health and Safety, Fire Safety, First Aid, Accident Reporting, Mental Health First Aid and Safeguarding.
    • Be responsible for all events and building licencing
    • Set up all covid safety processes and policies 
    • Ensure compliance with the terms of our lease and agreements with Bristol City Council, insurers and funders. 
    • Lead on the set up of the building ready for use by the communities, artists and workspace users including commissioning fit out of the space, creation of partition walls etc. 
    • Lead on the development and implementation of Bricks Health and Safety, Environmental Sustainability, and Accessibility Policies and other key action plans.
  • Studio community set up and management including: 
  • Contracting workspace users, inducting them into spaces, in line with Bricks organisational policies.
  • Managing workspace section of the website. 
  • Invoicing, reconciling and ensuring all payments received each month 
  • Market and prepare tenanted spaces to maximise income generation and provide high standards of service.
  • Manage the change over of rented spaces, ensure appropriate Health and Safety and building inductions are in place for any new tenants to the building, as required. 
  • Promote hiring of the spaces after first round (run by a colleague)
  • Space use management
    • Facilitating community use of building either through in house space hire system, or partnership contract set up.
    • Ensure a safe environment for all building users. 
  • Human Resources
    • Recruiting, contracting, training and managing young people through Kickstart scheme for junior roles. 
    • Volunteer coordinator – putting in place an active plan for volunteers alongside other producers.
    • Supporting Kickstarters on their professional development, through training contract with clear plan in place for their progression.
  • Front Of House Management
  • Managing all of Front of House including reception, stewarding, clearing and operations.
    • Duty manager, and all front of house rotas and coordination
    • Manage the on-call and emergency cover process in liaison with key holding and security service providers, including being the primary out-of-hours staff contact.
  • Evaluation and Data Collection
    • Putting in place audience survey/ data collection and monitoring
    • Feeding into reporting back to funders
  • Board reporting
    • Supporting director in monthly report to trustees, with focus on St Annes House
  • Finance/ Accounting relating to role including:
    • Contribute to the strategic planning and development of the organisation, working closely with the Director. 
    • Setting up new employees on payroll through accountant
    • Managing expenditure and income budgets St Anne’s House space, including managing all invoicing and reporting
    • Workspace/ community space hire reconciliation
    • Supporting fundraising financials.
    • Petty cash management. 
    • Monthly report for Director/ Board on financial position. 
  • Other duties
  • Carry out any other duties commensurate with the job role. 

PERSON SPECIFICATIONS

Essential 

  • A recognised qualification in occupational health and safety (i.e. IOSH or NEBOSH), or a willingness to immediately undergo training. 
  • Knowledge of building and facilities maintenance, services and security 
  • Knowledge of current health and safety and risk management, including fire and emergency procedures 
  • Knowledge of contract management processes
  • Experience of operational management within the context of a shared workspace, cultural or public building, including event delivery 

  • Experience of providing outstanding customer service 
and working with the public
  • Experience of effective budget management 

  • Experience of managing and developing staff effectively 

  • Experience of developing written policies and procedures 

  • Experience of working with young people and developing training programmes for talent development.
  • General interest in and enthusiasm for the arts 

  • An excellent communicator, negotiator, and a people person 

  • Good written communication skills 

  • Strong management skills 

  • Evidence of ability to prepare strategy and planning documents 

  • A tenacious and solution focused approach 

  • Ability to work under pressure 

  • Flexible approach to problem solving 

  • Ability to work out of hours and at weekends, and to act as the primary staff emergency contact 

  • Commitment to working in a fast moving environment alongside a motivated team 
  • Computer literate in use of Google Docs, Google Sheets, Drive and Slack 


Desirable

  • Valid Personal License holder and/or knowledge of Designated Premises Supervisor responsibilities and events licencing
  • ARLA lettings qualification, or similar
  • Customer service training
  • First Aid training
  • Mental Health First Aid training
  • Safeguarding training
  • Fire Marshal training
  • Knowledge of organisational IT provision
  • Technical knowledge relating to construction
  • Knowledge of data protection legislation
  • Knowledge of employment practices
  • Experience of managing commercial licenses and negotiating lettings 
  • Experience of community management for workspace users and artists
  • Experience of working in a contemporary arts organisation
  • Experience of working with artists
  • Experience of working in a multi-faceted community building
  • Capital development experience
  • Managing effective working relationships with different clients/stakeholders 
  • Skills with working on access control, security, fire, and building management systems
  • Skills and experience with a Customer Relationship Management system.

PRE APPLICATION

  • If you require this Job Description in another format please contact us. 

APPLICATION

Apply by email to hr@bricksbristol.org with:

  • One PDF (max 4 pages) that contains:
    • Covering letter setting out your suitability for the role and relevant experience. 
    • Your CV
    • Your availability/ start date.
  • You can use video / audio as part of your application, just proportionately reduce the PDF length.

Please also fill in the monitoring form here [This is anonymous and kept separate from your application]: https://forms.gle/cT9YGrv8TdJunDjo7

Deadline for Applications: Tuesday 11th May, 10 am

Expiry date: 
Tue, 11/05/2021
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